深圳鑫视博光电有限公司
Xinshibo Photoelectric (Shenzhen) Co., Ltd
Shenzhen import and export LED manufacturer. 
TEL:+86 16620820189 latest cases
Skype:1696629482 Store mall
最新动态
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【News Center】 Indoor regular screen! -P3 arch screen, curved screen, shaped screen, Fujian case
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【marketing activity】 (Marketing activities) LED supply chain conference is held soon
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【company news】 The LED industry is growing rapidly, and more models meet the needs of different customers.
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【News Center】 Six factors affecting the quality of LED display
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【common problem】 Remember: it's called high-density full-color - for the sake of popularity
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【News Center】 Shaped LED Transparent Screen Project - Guangdong Qingyuan
联系信息
Tel :166-2082-0189
Email : 1696629482@qq.com
地址 : 广东省深圳市宝安区诚信兴工业园
Chengxinxing Industrial Park, Baoan District,
Shenzhen City,
Guangdong Province
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Service guarantee:
pre-sale service
1. Establish a 24-hour hotline service (consultation, telephone technical guidance);
2. Online online service;
3. Formulation of product technical plans, site surveys, and program determination.
Sale service
1. Installation guidance, on-site commissioning, product training, professional technical training;
2. Hardware fault repair service;
3, hardware free upgrade service;
4, Daiwei service: In order to ensure that your product operation is more efficient, thus reducing your cost of product maintenance, and adapt to the new market competition environment, LED Daiwei service came into being.
After sales service
1, product failure warranty service
(1) The regular product is free of charge for one year, and only the material cost is charged outside the warranty period;
(2) You can download and upgrade the display operation software free of charge by visiting the company website http://honghualed.com/ to answer the user's difficult questions;
2, customer care return visit service
(1) Regularly inspect and maintain the user's quality, solicit opinions from users, and improve and improve.
3, remote phone support
4. Customer complaint handling
(1) Establish a special customer complaint channel, and the after-sales personnel will give a solution within 8 hours after receiving the information.
(2) Track the implementation of the results until the customer's response is satisfactory.
5. Engineering and technical services
Help channel partners build after-sales service teams. Xinshibo Optoelectronics provides engineering services such as engineering services, supervision and commissioning, and supervision services according to customer capabilities.
warranty service
Xinshibo Optoelectronics provides telephone consultation, remote technical support, on-site technical support, and emergency fault recovery services during the technical warranty period.
1, the purpose of the warranty: keep promise, enthusiasm, and fast.
2. Warranty period: During the warranty period of the screen, all maintenance service fees are waived; after the warranty period, the user only charges the material cost for the repair service, and no labor fee is charged.
Warranty
In normal use and storage, our company is responsible for the quality of the equipment. During the warranty period, if the product quality fails, our company will repair and replace the parts free of charge. If the equipment is found to be inoperable, the user shall issue a detailed written report to the company stating the details of the problem.
After the completion of the project, we will continue to maintain the system for life, and constantly improve the system functions and software upgrades. For the hardware equipment that needs to be added, only the component costs will be charged.
After-sales service convention:
Courtesy to receive every customer, patiently listen to users' opinions and eliminate concerns.
Service personnel should be equipped with tool kits and civilized construction when they come to the door.
It is strictly forbidden to ask for or accept any gift remuneration from the customer.
The door-to-door service should take care not to damage the customer's goods. After the service is completed, it is necessary to check the trial, clean up and restore the site.
After the maintenance work is completed, the service personnel must self-check and strictly check to ensure the quality of the repair. During the quality warranty period, the customer will be repaired free of charge under the normal operation and normal maintenance conditions.
On-site maintenance conditions allow, and customers can be trained twice to meet customer needs.
After the service is finished, the customer will provide relevant evaluation and suggestions about the quality of our products and engineers in the installation and maintenance record form.
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